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Features

Everything your firm runs on.
All in one place.

112 features across 11 areas — from the first client call to the paid invoice.

The Zentro family.

Five products that go beyond the core platform.

Clients & CRM · 8 features

Know every client.

Contacts, companies, deals and a branded portal — all linked to the same client so nothing lives in a spreadsheet.

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Documents · 7 features

Every file in its place.

Requests, e-signatures, forms and PDF markup, organized by client and ready when you need them.

Tax & IRS · 14 features

From intake to e-file.

Organizers, returns, extensions and IRS tools — with Drake-ready data and clear status on every return.

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Billing & Growth · 11 features

Get paid. Grow faster.

Invoices, payments and proposals in one flow, plus the marketing tools to bring in new work.

Billing & Payments

Create branded invoices, automate recurring billing, collect payments via Stripe, Authorize.Net, or PayPal — with PCI-compliant tokenized storage and automated dunning.

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Communication Automations

Make Routine Client Follow-Up Repeatable. Configure communication-focused automations that support consistent client outreach from the firm workflow.

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Email Campaigns

Plan, Send, and Review Firm Campaigns. Create targeted email campaigns, connect them to firm audiences, and monitor campaign activity from one workspace.

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Marketing Activity Monitor

See What Your Firm Has Sent and What Happened Next. Review supported marketing activity and campaign events from a centralized monitoring view.

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Marketing Audiences

Build the Right Audience From Firm Relationships. Create and manage marketing audiences using client and contact context already available to the firm.

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Marketing Email Templates

Keep Firm Campaigns Consistent and Reusable. Create and maintain reusable email templates for recurring marketing and client-communication needs.

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Payment Operations

Monitor Payment Activity and Exceptions Centrally. Give authorized staff an operational view of payment activity, reconciliation context, and items that need investigation.

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PayPal Integration

Give clients more payment options with global PayPal checkout. Connect supported PayPal payment options to your billing workflow.

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Smart Campaign Library

Launch Repeatable Campaign Ideas Faster. Use a dedicated library of reusable campaign starting points and adapt them to the firm’s audience and message.

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Stripe Payments Integration

Connect supported cards, bank payments and subscriptions through Stripe. Payment methods and availability depend on your Stripe account.

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Record Sale

Record payments you have received and create a paid invoice for your client.

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Payroll & Bookkeeping · 5 features

Books that close themselves.

AI-assisted bookkeeping and structured workflows for every month-end and pay period.

Communication · 11 features

One timeline per client.

Email, SMS and calls together. Staff messaging and announcements keep the whole firm in sync.

Announcements

Broadcast important updates, automate staff alerts, notify clients, and communicate across your entire firm - all inside ZentroBiz.

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Communication Hub

Integrated email inbox, two-way SMS, threaded client messaging, staff chat, branded email templates, AI-powered phone calls, web push notifications, and automated workflow notifications —…

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Communication Hub: SMS & Calls

All client conversations in one place — SMS, calls, fax, email, and meetings.

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Firm Mailbox

Work Client Email From the Firm Workspace. Bring connected mailbox activity into ZentroBiz so staff can manage communication with client and work context nearby.

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Notifications & Alerts

Keep deadlines visible with smart alerts, multi-channel delivery, advance warnings and automatic escalation.

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Smart Messaging

ZentroBiz gives your firm the power to choose how messages are sent. Connect your preferred SMS provider — Twilio, Telnyx, or Amazon SNS — and switch anytime without disruption. One…

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Staff Messaging

Communicate instantly with staff and firm admins directly inside ZentroBiz.

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Telnyx Communications Integration

Enterprise-grade communications with global SMS, secure faxing, and voice calling. Connect supported communication channels to your practice.

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Twilio SMS & Voice Integration

Automated SMS notifications, reminders, and 2FA codes for clients and staff. Reach everyone instantly with reliable message delivery.

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ZentroPhone

A browser softphone with call logging and client context — call from the same workspace where the client lives.

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Order Alerts

Bring new client requests to the people who can act on them.

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Work & Workflow · 14 features

Every step has an owner.

Design the process once and run it every time — workflows, tasks, projects and whiteboards.

AI Automation

Not a Chatbot. An Operating System.

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AI Help Agent

Your built-in smart assistant that guides your team through every workflow, screen, and feature inside ZentroBiz - instantly.

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Automations

Stop doing repetitive work manually. ZentroBiz automations handle client communication, task management, billing follow-ups, and compliance alerts — so you can focus on what matters most…

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Collaborative Whiteboards

Map Ideas and Processes With Your Team. Create shared visual workspaces for planning workflows, outlining processes, and organizing collaborative thinking.

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Firm Notes

Keep Operational Knowledge Attached to the Work. Capture and organize staff notes so important client and firm context does not disappear into personal files.

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Internal Knowledge & SOP Center

Turn Approved Procedures Into Guidance Your Team Can Use Every Day. Create, approve, search and embed firm procedures in daily work, with role-based training and AI-assisted answers grounded in your…

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Marketing Automation

Email campaigns, audience segmentation, trigger-based automations, and AI-generated copy — built into your practice management platform. No third-party email tool required.

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Project Management

Organize Complex Client Work Beyond a Task List. Create projects with connected client context, milestones, assignments, and progress visibility for work that spans multiple steps.

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State Requirements

Keep Entity Requirements Visible Across Jurisdictions. Review state-specific entity requirements inside the same business-management area used for governance and compliance work.

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Task Management

Give Every Assignment a Clear Owner and Deadline. Create, assign, prioritize, and track staff tasks across clients and firm operations from one task workspace.

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Workflow Automation

Automate tax returns, bookkeeping cycles, payroll processing, and compliance workflows with intelligent pipelines that organize repeatable work and keep your firm running smoothly.

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Workflow Templates

Get started instantly with pre-built templates for 1040, 1120S, 1065, bookkeeping cycles, and more. Customize to fit your firm's unique processes.

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To Do

Your private Microsoft To Do workspace inside ZentroBiz, synced with your connected Microsoft account.

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Work Queue

Review the jobs behind your work orders and their transition history.

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Scheduling & Team · 10 features

Plan the week, calmly.

Book clients online, schedule staff and see who has room before the deadline hits.

Appointment Scheduling

Calendar integration, reminders, and availability management. Let clients book appointments online while you stay in control of your schedule.

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Calendar & Scheduling

Full-featured calendar with Google and Outlook sync, client-facing booking, embeddable widgets, multi-location support, automated reminders, and AI auto-booking — purpose-built for…

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Microsoft Teams Integration

Real-time notifications, task updates, and seamless communication with your team. Keep everyone informed without leaving Teams.

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Multi-Location Management

Whether you operate from one office or twenty, ZentroBiz helps you manage locations, teams, and appointments with complete clarity and control.

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Staff Workload

Balance Work Before Capacity Breaks. See assignments and workload across the team so managers can rebalance work and protect deadlines.

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Team Management

Invite staff, assign roles, set granular permissions, organize into teams, manage seasonal seats, enforce 2FA, and monitor workload — all from one admin hub connected to every module.

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Time Tracking

Capture Time Where Client Work Happens. Record staff time against client work and preserve the context needed for management and billing review.

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Zoom Integration

Connect Zoom to schedule meetings and initiate Zoom Phone calls directly inside ZentroBiz.

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Staff Scheduling

A clear plan for every working week. Draft, review and publish your team’s schedule.

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Departments & Services

Set up the departments, services and locations clients can book.

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Compliance & Security · 17 features

Protected by design.

Role-based access, privacy controls, audit trails and entity compliance for sensitive client data.

App Marketplace

Discover Services and Extensions for Your Firm. Browse available apps and service workflows from a centralized marketplace inside ZentroBiz.

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Audit Logs

Keep a Traceable Record of Firm Activity. Give authorized staff a searchable audit view of supported actions and changes across the tenant workspace.

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Business Formation

Manage LLC and Corp formations with per-state requirements, fees, task tracking, and document collection — pre-configured for all 50 states.

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Compliance & Governance

ZentroBiz continuously monitors business compliance requirements and alerts you when filings or governance actions are required.

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Custom Services

Define the Services Unique to Your Firm. Create and manage firm-specific service offerings with descriptions, categories, and pricing context.

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Data Integrity Center

Find Data Quality Issues Before They Spread. Review supported data-integrity signals and exceptions from a dedicated operations center.

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Entity Management

Track corporate records, EINs, filing statuses, ownership structures, and renewals. Never miss a compliance deadline with automated tracking and alerts.

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Folder Templates

Create Consistent Client Folder Structures. Define reusable folder structures and apply them to client document areas without rebuilding the hierarchy manually.

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Installed Apps

Manage the Services Your Firm Has Added. Review installed apps and service workflows from one place and keep the firm’s active extensions organized.

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Operational Trust Center

See the Controls Behind Critical Operations. Centralize supported operational health, trust, and exception information for authorized firm review.

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Permissions & Access Control

Control exactly who can see, edit, and access every part of your firm — from client records to AI tools — with a powerful, secure, and fully auditable permission system.

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Platform Security

Multi-tenant isolation, field-level audit logs, two-factor authentication, tokenized payment vault, SSL, compliance calendar, and granular permissions — designed for firms that handle…

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Product Catalog

Reuse Consistent Invoice Line Items. Maintain reusable products and service line items with descriptions, prices, SKUs, categories, and active status.

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Tax Pricing

Standardize How Your Firm Prices Tax Work. Maintain tax-service pricing rules and give staff consistent pricing context during client and workflow operations.

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ZentroCorp

Help your firm form, register, and keep every client business compliant — from first filing to annual reports.

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ZentroVault

ZentroVault maps every credential and authenticator to the company or client that owns it, lets teams share only what they need, and keeps a fail-closed audit trail for every sensitive…

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Privacy Shield

Protect confidential information when someone approaches or you step away.

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Reporting & Insights · 4 features

See the whole practice.

Dashboards and reports that answer real questions about workload, revenue and health.

Platform · 11 features

Make it yours.

Integrations, webhooks, a website and your own brand — all from one workspace.

Don’t see it? Ask.

We build with our customers. Tell us what your firm needs — or start a guided trial and see it for yourself.