Troubleshooting Amazon SNS SMS Issues

1. 01

   Messages Not Sending

   If messages are not sending, verify that Amazon SNS is set as your active provider in Settings > Communication > SMS Provider. Confirm that your credentials are entered correctly and that the test message succeeds.

2. 02

   Messages Delivered but Not Received

   Some carriers may filter messages marked as promotional. Ensure your message content complies with carrier guidelines. Also verify that the recipient's phone number is in the correct international format.

3. 03

   Spending Limit Reached

   AWS accounts have a default SMS spending limit. If your messages stop sending mid-month, your account may have reached this limit. Check your AWS account and request a spending limit increase through the AWS console if needed.

4. 04

   Credential Errors

   If you see a credential error, navigate to Settings > Communication > SMS Provider and re-enter your AWS credentials. Ensure the credentials have the necessary permissions for SNS messaging.

5. 05

   Contact Support

   If the issue persists after checking the above steps, contact ZentroBiz support at support@zentrobiz.com. Include the error message, the approximate time of the issue, and the phone number you were trying to reach.

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